When do you respond to customer service requests?

As i’m a single person run business without a customer service team, I will try to get back to you as soon as I can :) Contact me at: email@thebreakupjournal.net or DM on instagram: thebreakupjournal.pdf

Do you offer free shipping?

Unfortunately due to the size of my business, I cannot offer free shipping at this time. I am hoping to support domestic free shipping for larger orders in the future!

What is my order status?

Please give atleast 1-3 Business days for me to process and fulfill your orders. If you have any questions or concerns send reach out at: email@thebreakupjournal.net or DM on instagram: thebreakupjournal.pdf

with your name, order #, and what you need help with :)

When will my shipment arrive?

The posted dates for each shipment option is based off of the shipping carrier, I cannot guarantee their shipping times will be accurate, and cannot be held responsible for carrier delays. I apologize for any inconveniences!

Shipping fees

Will I have to pay import and taxes fees myself? Yes, the cost of shipping will over cover the shipping and not any additional custom fees/taxes for international deliveries unless there is a “Duty Paid” shipping option (Still may include local taxes).

Where are you shipping from?

I’m fulfilling your orders from Vancouver, British Columbia in Canada!